Sales Terms and Conditions

Information prior to the contractual process

This website is owned by ZAMELUX GREEN SL with CIF B67255497 and fiscal address at CARRETERA DEL MEDIO 176, 08907, BARCELONA.

The General Contracting Conditions regulate the distance selling relationship between ZAMELUX GREEN SL and the user or customer, in accordance with the legal provisions, especially Law 7/1998, of April 13, on General Contract Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the regulations in force and applicable in Protection of Personal Data, Law 7/1996, of January 15 of Retail Trade Management, and Law 34/2002 of July 11, on Information Society and Electronic Commerce Services.

ZAMELUX GREEN SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through their websites, by any form admissible by law and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones. However, ZAMELUX GREEN SL reserves the right to apply, in certain cases, Particular Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is the sale of electronic scooters.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly acknowledge, understand and accept the conditions of use and these general contracting conditions. In the same way, it declares to be of legal age and have the legal and necessary capacity to access the websites of ZAMELUX GREEN SL and the
hiring through them.

To purchase our products, you can go to the corresponding section of our online store.

It is essential that you register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the regulations in force and applicable in Protection of Personal Data, ZAMELUX GREEN SL informs users that personal data collected during the registration and subsequent purchase process, will be introduced into a treatment system under their responsibility , in order to process these actions by the user and manage subsequent actions derived from them. Likewise, ZAMELUX GREEN SL informs of the possibility of exercising the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data by writing to the address CARRETERA DEL MEDIO 176, 08907, BARCELONA or via email

We inform you that the processing of your data is legitimized by your consent and / or the contractual relationship we have with you.

During the purchase process you must identify yourself with the username and password provided. This data will not be public. You are responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a customer, not being able to transfer them to another. You can modify the information registered at any time, in your client area. In this same section you will have access to a history of your orders, this is only a query section but its management is allowed, and the user can delete those records that he considers are not necessary to view.

Once the purchase process is finished, the client will receive a confirmation of it by email.
It is essential that during the purchase process the user indicates a valid email.
If within 24 hours of the completion of the order you do not receive confirmation, contact ZAMELUX GREEN SL by email

All the contents of the web are in Spanish.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and the validity of it.

In compliance with current regulations ZAMELUX GREEN SL offers information on all items for sale, their characteristics and prices. However, ZAMELUX GREEN SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. In this way, the products offered at any time by the web will be governed by the General Contract Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store, incorporate a photograph and the essential characteristics of it, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.


All the products offered on the website enjoy the commercial guarantee of the supplier of the same. ZAMELUX GREEN SL has an after-sales service, while the warranty is in force, the customer can execute it by contacting the establishment of ZAMELUX GREEN SL, the after-sales service, by email to or to the points established by the own provider. In case of doubt you can contact the email

The guarantee of our products will begin on the same day the invoice is issued, stated in the Real Decreto Legislativo, article 123. All our products have  2-year warranty on the electromechanical parts and 6 months on the batteries and charger. This warranty will be terminated if any part of the product or the whole product presents any faulty use and tear. If the saddle height is higher than 54 cm, it is not allowed according to VMPs (Vehículos de Movilidad Personal). SABWAY and its distributors are not responsible for any of the misuse of this type of accessories. This total responsibility only belong to the user himself/herself. Our products factory setting speed setting is limited to 25 km / h.


All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this would be indicated (IGIC or IPSI).

Delivery and transportation expenses

ZAMELUX GREEN SL only ships in Spain Peninsula, Balearic Islands, Canary Islands, Europe and Portugal. Shipping costs will be applied depending on the shipping area, size and weight. They will be specified before finalizing the order.

Orders that exceed 100 Euros will have free shipping.

Order Execution

ZAMELUX GREEN SL undertakes to deliver the order in a maximum of 24/48 hours for shipments to Spain and Portugal and for shipments to Europe in a maximum of 3 to 5 days, from the day following the order.

Payment Methods

The customer may pay the amount of his order by choosing any of the following ways.
During the purchase process you must indicate your choice:
– VISA or MASTERCARD credit card

All operations involving the transmission of personal or bank data are performed using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information you transmit travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank’s website, on the POS (Point of Sale of the Bank) and are not entered or registered on any ZAMELUX GREEN SL server.

When paying with a VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, thus offering more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-entry notes in the accounts of the supplier and the holder are
will be done as soon as possible.

However, if the purchase had been effectively made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain forced against ZAMELUX GREEN SL to compensate for the damages caused as a result of said cancellation.

– PayPal

It allows to send payments on the Internet in a safe and convenient way. The PayPal network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal:

– Wire transfer

When selecting the bank transfer you will receive, together with the confirmation of your order, an e-mail with the bank details of ZAMELUX GREEN SL.

It is very important that when making the transfer indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the date of confirmation of the order to be able to validate it.

If you wish, you can send us the transfer receipt by email But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.

Remind you that the payment has to be made in EUROS and that all possible exchange and bank fees run on your own.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always notify your bank to take charge of the commissions at source, those bank commissions and expenses corresponding to your entity. Otherwise, ZAMELUX GREEN SL could stop shipping your order by not receiving the full amount of it.

Possible exchange and bank fees are borne by the customer.

The availability of the products offered by ZAMELUX GREEN SL may vary depending on customer demand. Although ZAMELUX GREEN SL periodically updates the stock, the product requested by the customer may be sold out at that time. In case of non-execution due to unavailability, ZAMELUX GREEN SL, at the time it becomes aware of this situation, will notify the customer, by means of an email. The period of this communication will not exceed the maximum period of 30 days. ZAMELUX GREEN SL may give the double option of: supplying the customer without a price increase, a product with similar or superior quality characteristics, or unless justified and demonstrable reasons by ZAMELUX GREEN SL within this same period pay the amounts paid for the order canceled.

Right of withdrawal, returns and claims

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indication of the reasons.

The exercise of the right of withdrawal must be done by notification via email to, by sending your letter to our postal address CARRETERA DEL MEDIO 176, 08907, BARCELONA, or through withdrawal form.

According to what is established in article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.


The customer must return or deliver the product directly to ZAMELUX GREEN SL, to the address CARRETERA DEL MEDIO 176, 08907, BARCELONA, without undue delay, and in any case within a maximum period of fourteen calendar days from of the date on which the right of withdrawal of the contract is formalized. The deadline will be understood if the customer returns the product before the end of the term.

The customer will bear the costs of returning the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Please, therefore, to avoid transport problems, make sure that the package is properly protected and sealed. Once received, we will check your status. When we verify that both the article (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

Payment refund

The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, provided that the contrary has not been provided.

ZAMELUX GREEN SL may withhold the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, he will be entitled to the return of the product, informing ZAMELUX GREEN SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal. ZAMELUX GREEN SL undertakes to bear the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale. If the client wishes to submit a claim, the establishment of ZAMELUX GREEN SL is located at CARRETERA DEL MEDIO 176, 08907, BARCELONA or via email


Likewise, ZAMELUX GREEN SL reserves the right to file the civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the borrower will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. ZAMELUX GREEN SL has its address in BARCELONA, Spain.

The contracts concluded electronically in which a consumer intervenes as part shall be presumed concluded in the place where the consumer has his habitual residence.

Electronic contracts between businessmen or professionals, in the absence of an agreement between the parties, shall be presumed concluded at the place where the service provider is established.

Online dispute resolution pursuant to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa. eu/consumers/odr/